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Accessibility at Serpentine Wellness

Accessibility Statement for Serpentine Wellness.

Last updated: 18/06/2025

Serpentine Wellness is committed to ensuring that our website https:www.serpentinewellness.co.uk is accessible to everyone, including people with disabilities. We strive to improve the user experience for all visitors, and we aim to make our website as accessible as possible, in compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

This accessibility statement outlines our commitment to making this website accessible, the steps we have taken, and how you can get in touch with us if you encounter any accessibility issues.

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1. Accessibility Standards

We are working to meet the WCAG 2.1 guidelines, which define how to make web content more accessible to people with disabilities. This includes ensuring that content is perceivable, operable, understandable, and robust.

Our website is designed to be compatible with assistive technologies, such as screen readers and magnifiers, and it should be navigable using keyboard-only commands.

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2. Areas of Improvement

While we strive for full accessibility, we understand that some areas of our website may need further improvement. We are continually testing and updating our site to ensure that it is as inclusive as possible.

We are currently working to improve:

  • Text alternatives for images

  • The contrast ratio for text and background to improve readability

  • Keyboard navigation for interactive elements

  • Support for screen readers and other assistive technologies

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3. Known Accessibility Issues

At present, we are aware of the following issues that may affect the accessibility of our website:

  • Some PDF documents may not be fully accessible to screen readers

  • Certain forms on the website may not be completely navigable using a keyboard alone

  • We are working to ensure that all multimedia content has appropriate captions and descriptions

If you encounter any of these or other accessibility barriers, please get in touch with us so we can address them as soon as possible.

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4. How to Contact Us

We welcome feedback on the accessibility of our website. If you experience any issues accessing content, or if you have suggestions on how we can improve accessibility, please contact us using the following methods:

We will aim to respond to your accessibility inquiries within 5 business days.

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5. Browser and Assistive Technology Compatibility

Our website is designed to be compatible with the latest versions of all major browsers, including Chrome, Firefox, Safari, and Edge. We also recommend using the following assistive technologies:

  • Screen readers: NVDA, JAWS, or VoiceOver for macOS

  • Magnification tools: ZoomText, Windows Magnifier

  • Speech recognition tools: Dragon NaturallySpeaking

For more information on assistive technologies and accessibility guidelines, please visit www.w3.org/WAI/WCAG21/quickref/.

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6. Third-Party Content

We use third-party services and plugins to enhance the functionality of our website (e.g., social media sharing buttons, embedded videos). While we make efforts to ensure these third-party elements are accessible, we cannot guarantee the accessibility of all external content. If you encounter issues with third-party elements, please contact us directly.

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7. Ongoing Improvements

We are constantly reviewing and improving the accessibility of our website. Our accessibility efforts are ongoing, and we will continue to take steps to ensure our website complies with all applicable accessibility standards.

Declaration of Accessibility Compliance:

We are working towards achieving full accessibility, and we aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

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Conclusion

At Serpentine Wellness, we believe that accessibility is key to providing an inclusive and user-friendly experience. We are committed to continually improving the accessibility of our website, and we appreciate your feedback.

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