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Terms & Conditions

Last Updated: 18/06/25

Welcome to www.serpentinewellness.co.uk (the "Site"). These Terms and Conditions ("Terms") apply to your use of our website and services, including any purchases, content, or information you access or submit through the Site.

By using the Site, you agree to these Terms. If you do not agree with these Terms, you should not use the Site.

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1. Definitions

  • "Website" refers to www.serpentinewellness.co.uk and any related services, content, or products offered on it.

  • "We," "our," or "us" refers to Serpentine Wellness, the owner and operator of the Site.

  • "You" or "your" refers to the user or visitor of the Site.

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2. Acceptance of Terms

By accessing and using the Site, you agree to be bound by these Terms and Conditions. We may update these Terms at any time, and the updated version will be effective as of the date it is posted on the Site. We encourage you to review these Terms periodically.

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3. Use of the Website

You agree to use the Site for lawful purposes only. You may not use the Site:

  • In any way that violates applicable UK law or regulations.

  • To infringe upon the rights of others, including intellectual property rights or privacy rights.

  • To transmit any harmful, illegal, or offensive content (such as malware or hate speech).

You are responsible for maintaining the confidentiality of any login credentials (e.g., username and password) used to access restricted areas of the Site.

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4. Intellectual Property

All content on the Site, including text, images, graphics, logos, videos, and other materials, are owned or licensed by us and are protected by intellectual property laws. You may not reproduce, distribute, modify, or otherwise use any part of the Site’s content without our prior written permission.

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5. Product and Service Information

  • Pricing: All prices for products and services on the Site are displayed in GBP (£) and may be subject to change without notice. We make every effort to ensure prices are accurate, but errors may occur.

  • Availability: While we strive to maintain accurate product availability, we cannot guarantee that all products or services will be available at all times. In the event of an order being placed for an out-of-stock item, we will notify you of any changes and provide a full refund if applicable.

  • Descriptions: We aim to provide accurate descriptions of products and services, but we do not warrant that the descriptions or other content on the Site are always complete, accurate, or error-free.

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6. User Accounts

If you create an account on the Site, you agree to:

  • Provide accurate, current, and complete information during the registration process.

  • Keep your account information up-to-date.

  • Keep your account details, including password, confidential and secure.

  • Notify us immediately if you suspect any unauthorized access to your account.

We reserve the right to suspend or terminate your account if you violate these Terms.

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7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. By using the Site, you agree to our Privacy Policy, which explains how we collect, use, and protect your information. Our practices comply with the UK GDPR and relevant data protection laws.

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8. Cookies

By using our Site, you consent to the use of cookies in accordance with our Cookie Policy. Cookies are used to enhance your experience and provide functionality such as remembering your preferences. You can control cookies via your browser settings.

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9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages, including loss of data, revenue, or profits, arising from the use of the Site or its services.

  • Our liability to you is limited to the total amount you have paid for products or services purchased on the Site in the last 12 months.

This limitation of liability does not apply to liability for death or personal injury caused by our negligence or any other liability that cannot be excluded by law.

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10. Termination

We may suspend or terminate your access to the Site if you breach these Terms. You may also terminate your account at any time by contacting us. Upon termination, you must stop using the Site and any associated services.

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11. Indemnity

You agree to indemnify, defend, and hold harmless Serpentine Wellness, its officers, directors, employees, agents, and affiliates from any claims, damages, liabilities, costs, or expenses (including legal fees) arising from:

  • Your use of the Site.

  • Any breach by you of these Terms.

  • Any violation of rights by you, including third-party intellectual property rights or privacy rights.

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12. Third-Party Links

The Site may contain links to third-party websites or services. These links are provided for convenience, and we do not control or endorse any third-party content. We are not responsible for any loss or damage that may arise from your use of any third-party website.

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13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

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14. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the updated Terms will take effect immediately upon posting. We recommend that you periodically review these Terms for any changes.

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15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

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