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Cookie Policy

Last Updated: 18/06/25

This Cookie Policy explains how we use cookies and similar technologies to recognize you when you visit our website www.serpentinewellness.co.uk (the "Site"). It explains what these technologies are, why we use them, and how you can manage your cookie preferences.

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1. What Are Cookies?

Cookies are small text files that are placed on your device (such as your computer or smartphone) when you visit a website. Cookies allow the website to "remember" your actions or preferences over time, improving your user experience.

Cookies can be persistent (remaining on your device for a set period) or session-based (lasting only for the duration of your session on the website).

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2. How We Use Cookies

We use cookies for several reasons:

  • Essential Cookies: These cookies are strictly necessary for the operation of our website. Without them, certain parts of the Site may not function properly (e.g., login functionality, security features).

  • Performance Cookies: These cookies collect information about how visitors use our website. These cookies don’t collect information that can identify you personally. All information is aggregated and anonymous. For example, we use performance cookies to gather data about the pages visitors view and any errors they encounter, so we can improve our website.

  • Functionality Cookies: These cookies allow us to remember choices you make on the Site (such as language or region) and provide enhanced, more personalized features.

  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements relevant to you, based on your interests. They also help limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. These cookies may be set by third-party services, such as Google or Facebook.

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3. Consent to Cookies

By using our website, you consent to the placement of cookies on your device as outlined in this Cookie Policy.

When you first visit our website, a cookie consent banner will appear, asking for your permission to use cookies. You can choose to accept all cookies or manage your preferences.

You can manage your cookie preferences at any time by clicking on the “Cookie Settings” link in the footer of the website.

If you decline non-essential cookies, certain functionality may not be available to you.

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4. Managing Cookies

You have the right to manage and control the cookies that are placed on your device. You can:

  • Accept or reject cookies via the cookie consent banner.

  • Adjust your browser settings to block or delete cookies. Most web browsers automatically accept cookies, but you can change your settings to block cookies if you prefer. To learn more about how to control cookies, visit the following links for popular browsers:

Please note that if you block cookies, some parts of the Site may not work as expected.

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5. Third-Party Cookies

We may use third-party services on our Site that set cookies to track your behaviour or provide services. For example:

  • Google Analytics: We use Google Analytics to analyse traffic on our Site. Google Analytics uses cookies to collect data on how visitors use our website, such as which pages are visited most often. Google Analytics cookies do not identify you personally. For more information, visit Google’s privacy policy here.

  • Advertising Partners: We may use third-party advertising networks, such as Google Ads or Facebook, to show you relevant ads. These advertising networks use cookies to track your browsing behavior and present you with targeted ads. To learn more about how these third parties use cookies, please review their privacy policies:

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6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. If we make significant changes, we will notify you by updating the "Last Updated" date at the top of this page. We encourage you to periodically review this page for the latest information on our cookie practices.

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7. Contact Us

If you have any questions or concerns about our use of cookies, please contact us at:

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